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How tropawins Handles Your Personal Information

This Privacy Policy tells you exactly what personal data we collect when you open an account, deposit through GCash, Maya, or InstaPay, and use our platform.

Account data handled with careGCash, Maya, InstaPay payment details protectedYour rights explained clearlyContact us anytime to update or remove data
tropawins How tropawins Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We take a practical approach to data protection — not just a policy on paper. Every part of how we store, process and secure your information is designed around the reality of a mobile-first account where GCash, Maya, and InstaPay are the primary payment rails. Here is what that means in practice.

Cookies and Tracking

We use cookies to keep your session active on mobile and desktop. No third-party advertising cookies are placed without your consent. You can manage cookie preferences from your browser settings.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. We do not store raw payment credentials — GCash and Maya tokens are handled by the payment processor, not held on our side.

Data Retention Policy

We keep your account data for as long as your account is active and for the period required by applicable financial regulations. Once retention periods expire, data is deleted or anonymised from our systems.

Your Right to Request Changes

You can request access to your data, ask us to correct inaccurate details, or request deletion where local law permits. Submit requests via live chat or email; we process them in order of receipt.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about the data we hold, want to correct something on your account, or need to submit a formal data request, our support team handles privacy matters directly. Reach out through any of the channels below — we aim to respond to all data-related requests as promptly as our team allows.

Live Chat Open the chat widget from your account dashboard. Our team picks up privacy and data questions there, alongside general account help.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can match your account quickly.
Account Help Page Log into your account, go to the Help section, and select Privacy and Data. From there you can submit a formal data correction or deletion request.

Privacy Policy Questions, Answered

These are the questions we hear most often about how we handle personal data at tropawins. If yours is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, mobile number, email, and the payment details you provide — such as your registered GCash or Maya number. We also log device and session data automatically for security purposes.

We share payment data only with the processors needed to complete your transaction — for example, the GCash or InstaPay gateway. Those processors handle your data under their own strict security standards and our data agreements.

Log into your account, go to the Help section and select Privacy and Data, or contact us via live chat or email. Include your registered mobile number so we can locate your account quickly.

Yes, where local law permits. Submit a deletion request through our support email or live chat. We will process it and confirm once complete, subject to any retention obligations under applicable financial regulations.

We retain account and transaction data for as long as your account is active, plus any period required by applicable regulations. Once those periods expire, data is deleted or anonymised from our systems.

We use session cookies to keep your mobile and desktop experience running smoothly. You can manage or disable cookies through your browser settings, though some account features may not work correctly without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.